Help & FAQ
Have questions? We've got answers. If you can't find what you're looking for, feel free to contact us.
What are your shipping options?
We offer standard and express shipping. Standard shipping takes 5-7 business days, and express shipping takes 2-3 business days. Shipping costs are calculated at checkout.
What is your return policy?
We accept returns within 30 days of purchase for a full refund. Products must be in their original packaging. Please visit our returns portal to start a return.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
How do I contact customer support?
You can reach our customer support team by emailing support@skincare.com or by calling us at 1-800-123-4567, Monday to Friday, 9am to 5pm EST.