Shipping & Returns
Everything you need to know about our shipping and returns process. We aim for transparency and simplicity.
Shipping Policy
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer free standard shipping for orders over $50.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Returns & Exchanges
Return Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
To initiate a return, please complete our return request form or email us at returns@skincare.com with your order number.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.